Return Policy & FAQs
What is your return policy:
If you are not satisfied with your order for any reason, we will accept the return of items that are in new, unused condition, with original tags attached and all original packaging and other components included, when accompanied by an original receipt/invoice or gift receipt. All AmWiner Access merchandise must have all original packaging and components to be eligible for return or exchange.
Returned items must not be washed, worn or altered. We do not accept returns of swimwear, underwear, custom-made or personalized items, spa products, color cosmetics or final sale clearance items.
Credit for your returned item(s) will be refunded back to your account in the same form of payment used to purchase the item(s). The credit should appear on your next statement. You should receive an email confirming the completion of return processing.
You have two options for returning/exchanging merchandise purchased online: by mail or in store. All returns/exchanges of online orders, whether by mail or in store, must be returned within 15 days from the day the order was shipped.
Option 1: By Mail
To return or exchange by mail, please follow these instructions:
1. Complete the required information on the packing slip included with your package.
2. Securely pack your merchandise, making sure to include all pages of the packing slip. Please try to use the original shipping box and materials.
3. Affix the pre-addressed and pre-paid return label to your return package.
4. For purchases made over the phone, mail your return package at any US Postal Service office, drop box, residential mailbox, or visit USPS.com to schedule a free pick up. For purchases made on our store, mail your return package with its pre-paid return label at any Post location.
5. For items that were bought online and picked up in a store, please call our Customer Service department at 1-214-400-8343 to obtain a prepaid shipping label.
Click here for other terms & conditions
How do I pay for my brand order?
Simply add your order to your shopping cart and check out online, or use the contact us form to send us the products or item numbers you wish to order. We will send you online invoice to pay using your credit card, debit card or bank account. We will apply any discount not shown on the products with your order prior to payment.
Where is your Clothing, handbags & shoes made?
All AmWiner clothing lines, shoes and handbags brands are made, from high end genuine quality fabrics, italian leathers imported from Italy, assembled in American leather Factory China, Mexico & Italy. You are welcome to send your preferred fabric type for your clothing line or request samples of our instock material fabrics or leather quality we use in the making of your order. You`re always welcome to make changes before production starts. Estimated lead period for a unit order delivery is 14 to 30 days from the date of order. Merchandise is customized with your brand logo, your choice of leather, when you order private label. Minimum quantity of 1 is required prior to private label for sample purpose. Payment made on sample order is credited back to your account on bulk purchase. Contact us for a secured payment link for your order.
What is your custom brand prices?
Private label custom brand prices differ based on product type. Use the contact us form to send us any inquiry about any product of interest. The prices displayed on this marketplace does not reflect the private label or custom brand prices, but for sample production of one unit of your custom brand. The payment made on one unit item you purchased is credited back to your account when you order your brand. Please allow 24hrs before our customer service can contact you.
Where are you located?
AmWiner has corporate offices in Dallas, Ohio and New York. Our head office is located in Dallas Texas with contractor factories all across the country, Canada, Europe and Asia.
How long does it take to create my brand?
It depends on the product type. A purchase of a unit item you intend to private label is required before you can order private label. The time it takes depend also on how long it takes you to send us approval, your redesigned ideas, specifications and other upgrades you wish to add to brand, from the sample you purchase.
What is the benefit of using AmWiner services to create my custom brand instead of sourcing the manufacturer myself either local or abroad?
Using Amwiner services eliminates the risk of international trading, give buyers and small businesses confidence, that the products they are buying, will not come as fake products, from companies within United states or abroad. Guarantees best available lowest price for your custom brand. We make sure every product the buyer purchases, either as private label, customized or individual product, for personal or business resell, is made with best quality materials with certificate of accreditations, and product test certifications
Can you explain briefly how the process works because I am new to this?
Yes, First; you decide on the item you`d like to sell under your brand name, you choose from any of our stock basic styles, or you send us the original sample if you purchased it from anywhere. You indicate the type of leather material you would like to use for it, or if you have the original sample, you can instruct us to make “as is” but changing the logo to your brand name, or color. We contact our manufacturing plant to make the sample order, we ship to you along with other sample leather type and material type options you may choose from. When you receive your sample order, you may use it as a prototype to create other patterns and designs. If you are not able to create your design or satisfied with the sample, then we proceed with bulk production of your brand. To redesign an item, you may ask a designer to help you put your ideas down on a CAD paper indicating the dimensions and every detail information you want to feature on the item including you brand logo size and the position you want the logo placed. After we receive your pattern design, we will send you proforma invoice for deposit, with payment made on the first purchase credited back to you. The private label quantity and price of any item depends on the material types used in production.Once we receive deposit, we commence with producing a sample of your idea as received on the paper design, with maximum of two revisions, which means, you can update the design one more time, or we can remake the merchandise if anything is missing on the sample we sent you. After you approve the final sample, we run bulk production of the entire order.